Privacy Policy

Who we are

Specialty Solution Services is a founder-led water damage mitigation and restoration company serving Central and East Coast Florida. This Privacy Policy explains what personal information we collect through this website, by phone, and while we work on your property, and how we use and protect it.

We do not sell your personal information.

Information we collect

Information you give us. When you call us or use the website contact form, we collect details such as:

• Your name, phone number, and email address.
• The address of the affected property.
• A description of the water loss, including the source and when it started.

Information collected during a job. If you hire us, we also collect information needed to do the work and document it, such as:

• Your insurance carrier, policy details, and claim number.
• Photos and video of the affected areas of your property.
• Moisture readings, drying logs, equipment records, and scope-of-work documents.
• Signed work authorizations and billing and payment records.

Information collected automatically. Like most websites, our hosting provider may record technical details when you visit, such as your IP address, browser type, device type, and the pages you view.

How we use your information

• To respond to your request and send a certified team to your property.
• To perform, document, and bill for our work.
• To prepare documentation for your insurance carrier and adjuster, at your direction.
• To communicate with you about scheduling, arrival times, and your project.
• To improve our services and our website, and to keep both secure.
• To meet legal, tax, and insurance obligations.

How we share your information

We share personal information only when it is needed to do our work or when the law requires it:

• Insurance carriers and adjusters. When you ask us to work with your carrier, we share job documentation, photos, moisture logs, and billing records with your carrier, adjuster, or a third-party claims administrator.
• Contractors and vendors. Subcontractors, equipment suppliers, and repair or reconstruction contractors involved in your project, limited to what they need.
• Service providers. Companies that help us run the business, such as website hosting, phone and messaging, scheduling, accounting, and payment processing. They may use your information only to provide their services to us.
• Legal and safety reasons. To comply with law or legal process, to enforce our agreements, or to protect people, property, or our rights.
• Business changes. If our company is involved in a sale, merger, or similar transaction, your information may be transferred as part of it.

Photos and records of your property

Documenting damage is a core part of mitigation. Our team may photograph or record affected rooms and contents. We use this material to prepare your project records and insurance documentation, and we do not use it in marketing without your permission. Please tell our team before work starts if there are areas or items you do not want photographed.

Phone calls

If we record or monitor a call for quality or training purposes, we will tell you at the start of the call.

Cookies and analytics

This website may use basic cookies or similar technologies that are needed for it to work, and may use privacy-conscious analytics to understand how the site is used. You can control cookies through your browser settings. If you block them, some parts of the website may not work as intended.

How long we keep information

We keep personal information for as long as we need it to serve you, document our work, and meet legal, tax, insurance, and warranty obligations. Project records may be kept for several years after a job ends. When we no longer need information, we delete it or remove identifying details.

How we protect information

We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please do not send payment card numbers or other highly sensitive details through the website contact form.

Your choices

You can contact us at any time to:

• Ask what personal information we hold about you.
• Ask us to correct information that is wrong.
• Ask us to delete information we are not required to keep.
• Ask us to stop sending non-essential messages.

We may need to keep some records, such as job and billing records, to meet legal and insurance requirements.

Children

Our website and services are intended for property owners and adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, contact us and we will delete it.

Other websites

This website may link to other websites. We are not responsible for their privacy practices, and we encourage you to read their policies.

Changes to this policy

We may update this Privacy Policy from time to time. The effective date at the top of this page shows when it was last changed.

Contact us

Questions about this policy or your information? Email Info@specialtysolutionservices.us.com or call (407) 501-2358.